http://www.wallacehenry.com/kalo-1 daily 0.75 2015-05-07 https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1372358038012-3TI6UQWNUFASUJI2TKLN/4.png USER RESEARCH Sending Up a Flare for Help...! During one of our visits to a middle school, a teacher on the video call had muted her microphone but forgot how to un-mute herself. No one on the call could hear her ask for help. Eventually, she wrote a note on a piece of paper and put it over to the camera hoping the support person would call her. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1372358146482-KBFJ8GF1TQX3WLOH2RDP/2.png USER RESEARCH How to place a video call. Step 1, read the big poster. At one of our largest customer sites, we discovered enormous posters like this one in every video conference room. We were astonished to learn that the IT administrators had placed them there because they were constantly receiving supports calls from their customers asking how to interact with the system. This evidence showed that the current solution was difficult to use and learn since people had to be reminded by a large poster at the front of the room. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1372358038012-3TI6UQWNUFASUJI2TKLN/4.png USER RESEARCH Sending Up a Flare for Help...! During one of our visits to a middle school, a teacher on the video call had muted her microphone but forgot how to un-mute herself. No one on the call could hear her ask for help. Eventually, she wrote a note on a piece of paper and put it over to the camera hoping the support person would call her. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1372358146482-KBFJ8GF1TQX3WLOH2RDP/2.png USER RESEARCH How to place a video call. Step 1, read the big poster. At one of our largest customer sites, we discovered enormous posters like this one in every video conference room. We were astonished to learn that the IT administrators had placed them there because they were constantly receiving supports calls from their customers asking how to interact with the system. 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The teacher explained to us that she couldn't figure out how to use it in a video call to help show students presentations electronically. So instead, she had the kids paste their presentations to the board and someone would point the camera at it. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1431016564672-8ENKN5Q1QYQO8UOKSGR0/image-asset.png User Research (Customer Site Visits) - Analog Content on a Digital Smart Board (Copy) Analog Content on a Digital Smart Board At one of our visits we were surprised to find a $4000.00 smart board that the middle school class had covered with paper. The teacher explained to us that she couldn't figure out how to use it in a video call to help show students presentations electronically. So instead, she had the kids paste their presentations to the board and someone would point the camera at it. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1431017302830-ZFUDS0OH3BHVGR6DJ3A0/Sign.png User Research (Customer Site Visits) - How to place a video call. Step 1, read the big poster... (Copy) How to place a video call. Step 1, read the big poster... At one of our largest customer sites, we discovered enormous posters like this one in every video conference room. We were astonished to learn that the IT administrators had placed them there because they were constantly receiving supports calls from their customers asking how to interact with the system. 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https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/960e9d5c-d716-41f9-ab06-c54a3849903c/Screenshot+2026-04-19+at+4.21.37%E2%80%AFPM.png https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/794185a9-7c61-4240-b955-cf7edf47b448/Screenshot+2026-04-19+at+7.59.44%E2%80%AFPM.png https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/74f5a221-950a-4b8b-85f3-f1c06f42421c/Line+1.png http://www.wallacehenry.com/home daily 0.75 2026-03-20 http://www.wallacehenry.com/home/hero-image-1-9y2ty monthly 0.5 2026-03-20 https://images.squarespace-cdn.com/content/v1/5707edb87c65e44a8b0c7461/1463066539793-4QCFKLT8QHZX8QR3MP4K/image-asset.png Home - Hero Image 1 http://www.wallacehenry.com/index daily 0.75 2026-03-20 http://www.wallacehenry.com/index/new-page-xlf4l monthly 0.5 2026-03-20 https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1431018703568-9DUE8A1CQBJMYRVOPE9N/Teachers.png Work - User Research How Many Teachers Does Take to Make A Video Call? We visited a middle school in rural east Texas where it took three people to run one video session. The teacher was intimidated by the remote control and the on screen UI that she refused to used it during the entire 3-hour visit. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1431018984797-B3BHQBM01K9XM1YL1FCZ/image-asset.png Work - User Research Analog Content on a Digital Smart Board At one of our visits we were surprised to find a $4000.00 smart board that the middle school class had covered with paper. The teacher explained to us that she couldn't figure out how to use it in a video call to help show students presentations electronically. So instead, she had the kids paste their presentations to the board and someone would point the camera at it. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1431019298762-LUI7FOM9F99TKB3I4B5T/image-asset.png Work - User Research Sending Up a Flare for Help...! During one of our visits to a middle school, a teacher on the video call had muted her microphone but forgot how to un-mute herself. No one on the call could hear her ask for help. Eventually, she wrote a note on a piece of paper and put it over to the camera hoping the support person would call her. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1431019347117-JMKB1SUQ1EON2PUUT3PI/image-asset.png Work - User Research How to place a video call. Step 1, read the big poster. At one of our largest customer sites, we discovered enormous posters like this one in every video conference room. We were astonished to learn that the IT administrators had placed them there because they were constantly receiving supports calls from their customers asking how to interact with the system. This evidence showed that the current solution was difficult to use and learn since people had to be reminded by a large poster at the front of the room. http://www.wallacehenry.com/index/new-gallery-2-rbcej monthly 0.5 2026-03-20 https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1573194803359-N6TDQSSMGAJ420W6BJ47/Search+Promo.png Work - Google Search - Google Search Page Verticals (Copy) Google Search Page Verticals “to organize the world's information and make it universally accessible and useful.” Our world is full of information but not all of it is easy to find or make sense of. Our goal was to craft that information into meaningful, useful and delightful tools for everyone. We took the most queried searches from around the world and transformed them into web vertices that empowered, guided and entertained our users. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1573194843928-X9BZX8ILVBTZ63ZA24J9/Crisis.png Work - Google Search - SOS Crisis Search (Copy) SOS Crisis Search Problem: Google OKR: “make sure users have our tools when they need them most, be clearly visible and useful in times of crisis with an ‘only Google’ mobile-first answer” Product: Activated by the google crisis incident commanders, this search experience is intended to provide the information and tools needed to find help for those affected by crisis. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1573194889399-8Q6T4234L9WHOOXY7C8R/Finance.png Work - Google Search - Finance Search Results Page (Copy) Finance Search Results Page Problem: To Create a more dynamic and comprehensive destination for financial information on Search Product: First Organized Search Results Page (OSRP) experiment out in the wild, results showed increased engagement with unique features such as comparing stocks and a richer browsable finance experience. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1573198359036-6O0ALDPH1Y89WHX1BAKG/health.png Work - Google Search - Health Search (Copy) Health Search Problem: Provide users access to medical information quickly, easily and in a way that is understandable. Product: Health Search provides accurate health information for just about every condition including medicines and drugs. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1573195340383-ZEUVKXW60ROEWH5RPS1X/Oscars.png Work - Google Search - Oscars - Scaling Events on Google Search (Copy) Oscars - Scaling Events on Google Search Problem: Quickly scale organized search pages for events that happen over a short period of time, i.e. The Oscars. Product: Ephemeral Events has launch more than 10K organized whole pages in less than a year to support culturally relevant events around the globe. For example, the Oscars experience reached 23 million queries - beating the previous years’ record. Users spent 40% more time on the page overall and there was heavy interaction all the way down the page with no apparent drop off. http://www.wallacehenry.com/index/polycom-realpresence-resource-manager-8mw4s monthly 0.5 2026-03-20 https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428394023281-U7N5EOBORU8R9U49VK0M/1Process_Easy_over.png Work - REALPresence Resource Manager (Admin Console) Welcome Screen https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428394884484-0FBPHV1MLQVSJNOPMICL/2Login.png Work - REALPresence Resource Manager (Admin Console) Admin Login Screen https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428394885124-J6A6R21OTAKZTLYIIITG/3IP_Network_SIP.png Work - REALPresence Resource Manager (Admin Console) Network Settings https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428394886032-K3E5386UG47B5MM0NFKB/4InaCall_Monitoring.png Work - REALPresence Resource Manager (Admin Console) Call Monitoring https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428394886248-LJ7CLNQHPCXSJH9281DH/6HomePage.png Work - REALPresence Resource Manager (Admin Console) Customizable system monitoring widgets https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428394885662-EDJQS7LYQUZU3679N91O/5navigation_RecentCalls.png Work - REALPresence Resource Manager (Admin Console) Recent Calls list http://www.wallacehenry.com/index/polycom-touch-control-application-yan8w monthly 0.5 2026-03-20 https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428390545857-V2DMVLL7P5IOWUCZ7F9O/CompsCover_A.png Work - Touch Control App   https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428472452538-J16J2047KF7NV1STM8G4/8.png Work - Touch Control App Home Screen https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428470816822-HSZS6JQQA5SNH7ERCYHE/1+wBG.png Work - Touch Control App Place a Call menu https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428471759556-JD8S47HTTTA4U4CL7D1I/4.png Work - Touch Control App The Directory List https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428471364914-AC2EDSZK7NF8G3AXNZYY/3.png Work - Touch Control App 'In Call' screen when used in an Immersive Telepresence Suites http://www.wallacehenry.com/index/polycom-g229c monthly 0.5 2026-03-20 https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428221433061-I7PUALHMPAC0KYWH7OCF/Screen+Shot+2015-04-05+at+1.09.25+AM.png Work - Immersive Video Collaboration Suite https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428222589296-RJ7QIGFM0HOILE6KAUX2/OTX-Room-with-Monitors.png Work - Immersive Video Collaboration Suite The Touch Control Panels slide up from the tables at a touch of a button to providing call options show presentations to each attendee. This leaves the large screen free for an unobstructed view of the video attendee. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428219780968-2QOTKQFANACYFH5K4H7S/Welcome_ITP+%2B+Rectangle+2.png Work - Immersive Video Collaboration Suite The Welcome screen. The Immersive suite can be provisioned to start meetings automatically at the appropriate time. If attendees happen to arrive early, they are greeted with this initial screen. The room is fitted with sensors so lights and panels come on when only when needed. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428220465100-HRU6KEE01VXHJK1BAUEH/Calendar.png Work - Immersive Video Collaboration Suite Integrated meeting calendar. When not provisioned to start meetings automatically, attendees are presented with the next few meetings of the day so they can easily join. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428220644132-QSZWU8ZWQJVQ0HBCYCMA/Calendar+2.png Work - Immersive Video Collaboration Suite Meeting Info Screen Attendees can view meeting details before joining a meeting. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428220286309-G67EXRX6XLB3ZET6NCVV/Directory.png Work - Immersive Video Collaboration Suite - Touch Control Panel for Polycom Immersive Video Suite (Copy) Touch Control Panel for Polycom Immersive Video Suite The Directory Attendees can search or scroll though a list of contacts to initiate a video call. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428220884091-AON65HK94P0L1KYGHHQG/Meeting+Starting.png Work - Immersive Video Collaboration Suite - Touch Control Panel for Polycom Immersive Video Suite (Copy) Touch Control Panel for Polycom Immersive Video Suite In a Video Call When in a call, attendees have all relevant controls easily within reach. http://www.wallacehenry.com/index/new-gallery-1-tajpm monthly 0.5 2026-03-20 https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428204962498-E13TSZ5FNQ5D28GIFFBC/PolycomeMoneyShot4.png Work - RealPresence Room System   https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428175072207-HV4GQG595DFWAA6OC3K6/Screen+Shot+2015-04-04+at+11.49.32+AM.png Work - RealPresence Room System Collaborated with industrial design, engineering, and product planning to create Polycom's first hardware and software design language. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428384948675-7H2O9PEJEW8H55FDSDYZ/Polycom+Remote.png Work - RealPresence Room System The remote control was designed to be as approachable and intuitive as the on-screen interface. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428175094717-3ANASLVDFW2FJCBS1WMY/Screen+Shot+2015-04-04+at+11.48.15+AM.png Work - RealPresence Room System https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428477293288-IVOUYZ0N2T5LTW8IU57A/Polycom_UX_User_Interface.jpg Work - RealPresence Room System Led the design effort to create Polycom's first hardware and software design language. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428209038353-6DPOXV3MCRY7DUNHG1UW/PolySeeddial.png Work - RealPresence Room System The home screen can be configured to show five frequently called contacts or conference rooms. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428212989548-D02NP3PKXNHUU5FIMGSS/Menu.png Work - RealPresence Room System The menu is the only button users need to make a call share content from their laptop or control the room's cameras. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428211892074-VJ73K1060MC8OHGPXS9H/Directory.png Work - RealPresence Room System The the system contains a directory that can be searched or scrolled. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428214266713-VUYM06823DYF2HK3AS8G/Menu-In-a-Call.png Work - RealPresence Room System Menu items during a call. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428215226549-PVVEYYVX0OKD5UCT6SZ6/Screen+Shot+2013-06-25+at+9.17.33+AM.png Work - RealPresence Room System Wireframe and Design Specification. https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428215226209-0QESTEI1GBD078I2626W/Screen+Shot+2013-06-25+at+9.16.12+AM.png Work - RealPresence Room System https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428216548789-AW8P6GXPIWDIMWKOG7KG/Screen+Shot+2013-06-25+at+9.04.21+AM.png Work - RealPresence Room System http://www.wallacehenry.com/index/new-gallery-8m6ry monthly 0.5 2026-03-20 https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428167376123-IF3YCVR3YKYDQ875HFH3/NBA-Moneyshot1.jpg Work - Samsung Sports LIVE https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1428356385950-8EQI42KV8OSXY97RZXXR/TV%26RemoteMLB.jpg Work - Samsung Sports LIVE https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1430987668598-K7BXHCZ6001Z5BLERDWD/NBA-Money-Shot.png Work - Samsung Sports LIVE https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1430987422017-DLM1PGOGH86Z1F8NJBW2/3_Screen-Baseball.jpg Work - Samsung Sports LIVE https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1430987577790-AR4056XD6VMNN038F9KD/NFL-Money-Shot.jpg Work - Samsung Sports LIVE https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1430987505520-9TQLUCGOXJ94DPOXCO9T/3_Screen-Soccer.jpg Work - Samsung Sports LIVE https://images.squarespace-cdn.com/content/v1/51c94661e4b04be2c5413999/1430987477798-EUH26JI0EUNUTRDQJ97S/3_Screen-Hockey.jpg Work - Samsung Sports LIVE